At Black Valley, customer satisfaction is our priority.

Returns Eligibility

Returns are accepted only if:

The product is damaged or defective at the time of delivery

Wrong product was delivered

Return Request Timeline

Customers must raise a return request within 7 days of delivery.

Non-Returnable Items

Returns will not be accepted if:

Product is opened or used

Damage is caused after delivery

Request is raised after the return window

Refund Process

Refunds are initiated only after inspection and approval.

Refunds will be processed through the same payment method used during purchase.
(As per Razorpay policy: refunds are routed back to the original payment source.)

Refund Timeline

Refunds are usually completed within 5–10 business days after approval.

Chargebacks

Customers are encouraged to contact us first before raising disputes, as chargebacks may require additional verification.